How do I upgrade or downgrade my subscription?
You can change your subscription at any time from the Billing section of the Drawbridge platform.
- Navigate to Billing
- Click Change Subscription
- Select the plan you'd like to move to
- Review and confirm the changes
What happens if my new plan doesn't support features I'm currently using?
Before confirming your new plan, Drawbridge will identify any features, integrations, or capabilities that are not available on your selected plan. You'll be asked to review and confirm these changes before the change happens.
When does my upgrade or downgrade take effect?
Your current plan will remain active until the end of your current billing period. After confirming your new subscription plan, Drawbridge will display the date your new plan will become active.
Can I cancel a scheduled change in plans?
Yes. If you change your mind before the change takes effect, you can cancel the scheduled change over and keep your existing subscription.
Will my campaigns or data be affected?
Any features included in your current plan but not available on your new plan may be disabled when the change takes effect (if you are downgrading plans). Drawbridge will notify you of these changes before you confirm the downgrade.
Your campaigns, pages, brands, contacts, and collected data won't be deleted, but you'll need to republish each one if you re-subscribe (simply toggle the page status from Drafted to Publish to make them available to the public again).
